Refund Policy

Our checkout is run by Stripe, and all purchases are sold through Link, Stripe's payment service, which acts as the merchant of record. This means Link appears as the seller on your receipt, your bank statement shows LINK.COM*, and Link's terms for purchases sold through Link also apply to your purchase. Approved refunds are issued through Link to your original payment method.

Our tutorials are digital content you can watch straight away. At checkout, you agree to receive immediate access and confirm that you understand you lose your 14-day right of withdrawal once your access begins.

Even after access has started, we'll refund your purchase if:

• Technical issues: you have ongoing problems accessing your content and we can't fix them.
• Duplicate purchase: you accidentally bought the same tutorial or bundle twice.
• Not as described: the content is significantly different from its description.

Email support@shafaqsmakeupstudio.com within 7 days of your purchase. Include your order number, the email you used to buy, and a short explanation. We'll reply within 3 business days.

You can also contact Link's support about your purchase. Link may, in some cases, issue a refund within 60 days of your purchase.

Once approved, refunds are processed through Link. Depending on your bank, it can take 5–10 business days for the money to appear.

Refunds for bundles cover the whole bundle. We don't offer partial refunds for individual tutorials within a bundle.

This policy does not limit your statutory rights. If a tutorial is faulty or doesn't match its description, you keep the rights the law gives you, even after the 7-day period.

Contact us at support@shafaqsmakeupstudio.com.